The security training webs blog. Articles on the UK security industry.
|Posted on May 31, 2017 at 6:05 PM||comments (0)|
Event and party planners have the same fundamental decision to make and that is hiring the best event security staff (SIA licence holders) for their function.
When making this determination you could decide to adopt the path ofminimal resistance and contract either the first security company that you encounter or go with the cheapest option you were able to find.
This attitude is fine if all you are looking to do is fulfil an insurance requirement or look to have positions filled but this could be a costly mistake as you cannot guarantee the quality of event security operative you are hiring.
What you have to remember is that event security personnel (SIA licence approved) are often the first point of contact when anyone turns up to your occasion and if their image and demeanour are completely unsatisfactory then it will reflect badly on you.
As event security members are almost always the first point of contact for patrons, then should you get the staffing wrong then you will very quickly realise that your career has been irrevocably stained and will be beyond redemption.
In addition to the wastage of the budget money, your reputation for being the purveyor of quality services is now defunct.
When it comes to employing security staff the old saying of quality over quantity is perhaps the most apt idea of what you need to keep in mind when considering your choice of security operative.
When choosing a possible event security contractor I would advocate seeking that extra something.
Go for a security company (SIA licence registered) that employs those who have extra core skills, core skills that have been proven on an almost daily basis, someone whose background may stem from the likes of the emergency services.
The reasoning behind this is that not only do they have the same understanding of all aspects of security but they will be trained to a higher degree in trauma management, they will have road traffic collision knowledge, emergency response driver experience and numerous other skills that an ordinary security operative will never acquire.
If you are responsible for the organisation of a function and if you are given the chance of either hiring two security operatives who are on minimum wage or hiring a single guy who is, at the outset, more costly but has all of the formerly mentioned additional attributes then I would select the lone guy.
SIA Licence: And the reason for this?
Simple, the two receiving minimum wage will not contribute any extra effort, while the single operative is a known professional and will be committed to satisfying any agreed brief to the best of their abilities.
When you begin to look at it from this perspective then you will understand that you are receiving the best value for your investment, an excellent representative for your organisation, an operative who is tried and experienced in demanding environments and a person who is able to deal with a host of extra scenarios.
Do your research and source an up and coming security company who look to provide event security operatives who are drawn not only from ex military backgrounds but from the emergency services.
Should you choose such a company you will find them to be eager, experienced and more than capable of supplying the quality your event demands.
|Posted on May 31, 2017 at 5:20 AM||comments (0)|
Civil and Criminal Law and The Use of Force
Door supervisors are not above the law and have no special powers when carrying out their duties. You need to be aware of the law and to work within it.
Laws are binding rules of conduct imposed by the government and enforced through the courts
The main laws in England and Wales are:
Types of Assault
Use of Force
The Criminal Law of 1967 (section 3) states that:
If you have to use force you need another member of staff to assist you in order to:
Provide a witness.
Prevent injury to yourself and the customer. Single person techniques(such as the full-nelson hold, choke holds or head-locks) are inherently dangerous and pose increased risk of serious injury to the customer. To read about the consequences of a single-person (full-nelson)intervention with horrific consequences for the customer and a four year jail sentence for the door supervisor, see the case of Andrew Lee. Remember, you may have to justify any use of force in court ... and there are lawyers who make a dedicated business of pursuing assault claims against door supervisors on a no-win-no-fee basis.
Your authority does not go beyond the door of the licensed premises. While you might be responsible for assisting with ingress, egress and the monitoring of queues outside your venue, your authority to refuse entry, evict customers etc comes from acting as an agent on behalf of the licensee and that authority only applies within the boundaries of those licensed premises, not beyond.
The Court Decides
The use of force is an area where you need to use your own judgement and professionalism. Personal integrity is an important quality required for door supervisors who are entrusted with looking after public safety (one of the four Licensing objectives of the 2003 Licensing Act).
One of the reasons the SIA was introduced to regulate and license front-line personnel working in the private leisure and security industry was to reduce the criminality and aggression which existed previously in some quarters on the doors.
For the professional modern-day door supervisor, the ability to recognise and defuse problems and issues before they become conflict situations is essential. Being alert and observant at all times (for example, assessing customers as they enter the premises then monitoring customer behaviour inside the venue)is a key part of the job, as is offering excellent customer service and professionalism to the public. After all, the private leisure and security industry is highly competitive -we want our customers to have faith in the professionalism in door staff, to have a safe and enjoyable experience and to return to our venues.
A court will decide whether any force used was reasonable and necessary in the circumstances. Before you use force you need to consider all the alternatives, including where practicable, leaving the situation.
Clearly there are times when as a door supervisor you will have no alternative but to use force. If you do have to use force, the force you use should be minimal, proportionate to the threat you face and no more than is reasonable and necessary in the particular circumstances.
Chose a reputable training provider for your classroom-based door supervisor training. Once you are working as an operative, always remember your conflict management training (use dynamic risk assessment and the SAFER approach to keep risk to a minimum) and your communication skills before resorting to using force and don't get drawn into disputes with customers where you may start to lose your objectivity. You need to have self-awareness too. Think about what makes you irritable and short-tempered: tiredness, hunger and so on can all affect how you respond to customers in a potentially threatening situation. You need to develop self-awareness and take steps to ensure you stay fit, alert and professional while you are working.
If you do have to use force think about how other people (for example, a judge and jury!) would see it and ask yourself the following questions:
Is there a need to use any force at all (for example, can I talk the customer out of the door?)
Is the person threatening to use any weapons?
How does the person compare to me in terms of gender, size, build, age?
Since June 2010 all new door supervisors have had to be trained in physical intervention skills which teaches them the skills needed to escort customers safely from premises.
Always log any use of force in your personal notebook and the Security Incident Logbook.
The consequences of using too much force (apart from the potential injury caused to the customer) are:
Accusations of assault
Possible prosecution and criminal record
Bad reputation for you and your company
Loss of job and income
|Posted on May 31, 2017 at 5:15 AM||comments (0)|
The modern door supervisor puts customer service first.
As front-line operatives door supervisors are the public face of their organisation/employer and should always adhere to company standards and guidelines. They are the first people customers see at the beginning of the night and the last people they see at the end of the night so a professional and courteous manner is essential at all timesin the highly competitive leisure and security industry.
The main role of a door supervisor is to ensure that customers have an enjoyable experience in a safe environment. This customer focussed definition is far removed from the hackneyed stereotype of the 'old-school bouncer.' The mission of theSecurity Industry Authority (SIA)is to regulate the private security industry effectively, reduce criminality and raise standards. So today's door supervisor needs to be aware of the law. Part 1 of the door supervisors training course gives the door supervisor the underpinning knowledge s/he needs to work within the law.
If you are choosing a door supervisor training course it is a good idea to pick a good quality course, not necessarily the cheapest, as quality varies from provider to provider.
The Private Security Industry Act 2001
In 2001 the Private Security Industry Act became law and in 2003 the Security Industry Authority came into being. The SIA is responsible for regulating the private security industry. It is also responsible for the compulsory licensing of individuals working in designated roles in the industry. Since 2006 it has been compulsory for all door supervisors to be licensed by the SIA.
In order to get a licence to practice a door supervisor needs to:
Attend a two part training course: roles and responsibilities and communication/conflict management
By attending the training course and getting a licence to practice the door supervisor shows that s/he will do the job fairly and confidently and according to the law; give customers confidence in their ability to do the job; bring greater professionalism to the industry.
From June 2010 the SIA is changing the training requirements for new door supervisors. The course will become modular and physical intervention training will become mandatory for all new door supervisors. Exisiting door supervisors may have to take compulsory physical intervention training from May 2011 depending on the results of the SIA's public consultation on the issue. one of the key reasons for introducing physical intervention training is to improve public safety. Public safety is one the the four licensing objectives of the Licensing Act 2003.
The penalties for working as an unlicensed security operative are serious: up to six months in prison and/or up to a 5000 fine.
|Posted on May 31, 2011 at 7:50 AM||comments (0)|
For a Rewarding Career in the Private Security Industry, Take a SIA Course
The Security Industry Authority (SIA) is mandated by law to regulate the private security industry, and it is their job to promote professionalism within their ranks. In order to make effect this, a SIA licensing requirement was promulgated to ensure that individuals under their jurisdiction possess the necessary qualifications to perform their designated tasks, and to police them as well. Oftentimes, SIA courses have to be taken and the corresponding examination passed for one to be able to apply for a license.
If you are looking forward to a successful career in the field of private security in UK, a SIA license is very important since it is now becoming a standard requirement of employers. In fact, it will be difficult to get a private security related job without this. To this end, taking the appropriate SIA course (or courses) and being assessed favourably is a must.
The basic requirements in enrolling for any SIA course are as follows:
You have to be 18 years old (and proof of your age is required).
You will have to pass a criminal history evaluation.
In some cases, you may be asked for a testament pertaining to your mental well-being.
Given these easily attainable prerequisites almost anybody can take SIA courses, and upon completing and passing them, apply for the appropriate license. This will then open employment avenues in the private security industry.
Note that the Authority itself does not provide these courses, but they have designated training providers to administer them. Usually, the trainers also give career orientation so that the individual will have a better appreciation of the career he/she is faced with. Some even go to the extent of referring their passers (and eventual license holders) to recruiters. This facilitates employment, which is of course beneficial to the individual.
Upon successfully completing a SIA course, getting a license is not difficult. More often than not, assistance in the form of a step by step guide on becoming SIA licensed is given by the training provider. It is for the advantage of the individual that he/she applies for a license immediately after course completion so as to be able to gain employment in the industry as soon as possible.
When choosing a training provider for a SIA course, one should consider the credentials of the trainers. Ideally, they are supposed to be professionals with extensive experience in the industry. Other factors like license passing rate, provision for e-learning and other forms of assistance should likewise be taken into consideration.
|Posted on May 31, 2011 at 5:30 AM||comments (0)|
What to expect in a sia training course? We will be elaborating the different information you need to know if you are interested on becoming a bodyguard. First, if you are not familiar with the acronym SIA, this means – Security Industry Authority. The position of being a licensed bodyguard is very rewarding in terms of pay and dignity that is why applicants are adding in volume each year.
Being a bodyguard is a very tough job and this requires both physical and mental strength combined. You will get to master this one by one as soon as you enter the sia training course. You must be physically ready if your boss requires physical protection from people who might instantly attack him or her. You must also be mentally strong which means you have to know what steps to make in the littlest time given. You work under pressure when you are a bodyguard. But you don’t have to worry because after you have completed your sia training courses, you will be equipped with the proper materials and skills to do this.
Aside from being a personal bodyguard, upon completing the sia training courses, you can also choose to become a door supervisor or a security guard. You are required to finish a number of modules and the number of modules will depend on the field you want to take. Please refer to the list below:
To be a licensed security guard – 3 modules.
To be a licensed door supervisor – 4 modules.
The sia training courses for the door supervisor is more complex than of security guard sia training course. Here, you will be taught to master the art of handling physical interventions the easiest and possible way without hurting yourself or the other person involved.
The sia training courses, will also lead you to take different discipline training programs and you have to pass them in order to become certified. There are different types of discipline certification to mention; the main logic here is – the more certification you pass, the more qualified you are to become an SIA licensed officer. You must also be careful when you are choosing a company to train you. You must make sure that this particular company is SIA approved because if not, your money, effort and time to complete this training will be worthless. Visit the website of the SIA in order to be well informed first.