|Posted on May 31, 2017 at 5:15 AM|
The modern door supervisor puts customer service first.
As front-line operatives door supervisors are the public face of their organisation/employer and should always adhere to company standards and guidelines. They are the first people customers see at the beginning of the night and the last people they see at the end of the night so a professional and courteous manner is essential at all timesin the highly competitive leisure and security industry.
The main role of a door supervisor is to ensure that customers have an enjoyable experience in a safe environment. This customer focussed definition is far removed from the hackneyed stereotype of the 'old-school bouncer.' The mission of theSecurity Industry Authority (SIA)is to regulate the private security industry effectively, reduce criminality and raise standards. So today's door supervisor needs to be aware of the law. Part 1 of the door supervisors training course gives the door supervisor the underpinning knowledge s/he needs to work within the law.
If you are choosing a door supervisor training course it is a good idea to pick a good quality course, not necessarily the cheapest, as quality varies from provider to provider.
The Private Security Industry Act 2001
In 2001 the Private Security Industry Act became law and in 2003 the Security Industry Authority came into being. The SIA is responsible for regulating the private security industry. It is also responsible for the compulsory licensing of individuals working in designated roles in the industry. Since 2006 it has been compulsory for all door supervisors to be licensed by the SIA.
In order to get a licence to practice a door supervisor needs to:
Attend a two part training course: roles and responsibilities and communication/conflict management
By attending the training course and getting a licence to practice the door supervisor shows that s/he will do the job fairly and confidently and according to the law; give customers confidence in their ability to do the job; bring greater professionalism to the industry.
From June 2010 the SIA is changing the training requirements for new door supervisors. The course will become modular and physical intervention training will become mandatory for all new door supervisors. Exisiting door supervisors may have to take compulsory physical intervention training from May 2011 depending on the results of the SIA's public consultation on the issue. one of the key reasons for introducing physical intervention training is to improve public safety. Public safety is one the the four licensing objectives of the Licensing Act 2003.
The penalties for working as an unlicensed security operative are serious: up to six months in prison and/or up to a 5000 fine.
Categories: Door Supervisor